FAQ | Gap Inc Gives 2025

Frequently Asked Questions

1. What is Gap Inc. Gives?

Gap Inc. Gives is our annual holiday tradition and an opportunity to come together while giving back to the community. In November and December, teams participate in Gap Inc. Gives by collaborating with local community organizations to provide gifts and other essential items to those in need. Teams can also continue their regular volunteer activities as part of Gap Inc. Gives.

San Francisco based employees, and those employees that have teams/colleagues in San Francisco, can participate in Gap Inc. Gives by fulfilling the wishes of children, teens, adults and families throughout the Bay Area, many of whom might not otherwise receive gifts.

2. How do I participate this year?

Decide whether you’d like to participate as an individual or a team.

Most employees participate with their team, but you can also decide to participate on your own and involve your family/friends.

If you choose to participate as a team, identify one member to serve as your team’s lead. Team leads are the only one on your team that need to register.

All gifts will need to be dropped off at the gift drop off event on Monday, December 8, from 1:30pm - 3:30pm. If you are not able to attend, please coordinate with one of your colleagues or your team captain to ensure your gifts are dropped off on that day.

If you’re a remote employee, you can still participate! Ship your gift to your team lead or another colleague and have them bring it to the event on your behalf.

3. Who am I supporting?

Gap Inc. and HandsOn Bay Area have chosen to support GLIDE, St. Anthony’s, and the International Rescue Committee and their communities this holiday season. HandsOn Bay Area will collect and pre-screen the family wish lists from our non profit partners and provide the lists online to Gap Inc. employees who will purchase gifts for the families.

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through our integrated comprehensive services, advocacy initiatives, and inclusive community, we empower individuals, families and children to achieve stability and thrive. GLIDE is on the forefront of addressing some of society's most pressing issues, including poverty, housing and homelessness, and racial and social justice.

The mission of St. Anthony Foundation is to feed, heal, shelter, clothes, lift the spirits of those in need, and create a society in which all people flourish. We are committed to providing the poor of San Francisco with basic needs and services as a gateway to reclaiming their sense of dignity and progressing toward stability.

The International Rescue Committee provides opportunities for refugees, asylees, and other immigrants to thrive in the United States. The IRC helps newcomers as they rebuild their lives and regain control of their futures.As families adjust to life in the U.S., the IRC provides holistic support, ensuring they remain in stable housing, have access to nutritious food and quality health care, and develop computer, job, and financial literacy skills. The IRC also provides legal services to help individuals become residents, citizens, and reunite with their families.

4. Who can participate in Gap Inc. Gives?

All Gap Inc. employees are encouraged to participate. If you are not based in San Francisco, you can coordinate with a local team member to ensure your gift is delivered at our gift drop off event on December 8.

5. How many families should I support?

That's up to you but it's important to support a realistic number of families based upon the number of team members who want to participate. The average family size is 5 people and participants should expect to spend ~$50.

You can use the following as a guide; however, we encourage you to support as many families as you would like:

5 team members = 1 family (5 people)
10 team members = 2 families (10 people)
15 team members = 3 families, etc.

Pro tip! Poll your team first to determine how many people want to participate and how much they want to contribute:

Questions to ask:

Would you like to participate in Gap Inc. Gives?
How much would you like to contribute? Each gift typically costs $50 but all contributions are appreciated!

Based on this information, you can select a realistic number of families to support.

Example: If 12 employees participate and contribute a collective $200, then your team can support a family with 4 people ($200/ $50 - average gift cost per family member).

6. When do I receive a "wish list" from my family?

Once you’ve determine how many families you/your team will support, you can select your family(ies) beginning on November 3.

After you select a family, your family and their "wish list" will be assigned and posted to your online account immediately after. To return to your family information, please log in to your account.

7. How do I prepare my gifts?

Please do not wrap your gifts as we need to confirm your item once you drop off at the 2 Folsom Gift Drop Off event on December 8.

Please provide gift receipts. This makes it easy for families to return any gifts or clothing items that do not fit.

All gifts must be brought to our Gift Drop Off event on December 8. If you’re unable to drop off your gifts, please coordinate with a colleague.

While we will do our best to ensure that waiting times are reasonable as you drop off your gifts, we encourage you to plan to spend approximately 20-25mins (could be less depending on crowd) to allow for sign-in, completion of gift checklist and filling out a box label for your selected family’s gifts during the gift drop-off event. To help expedite the process, you can print the gift checklist here.

8. How will I know what to buy?

You will receive your family's wish list via your online account on this site. Please purchase the gift requested for your assigned family or family member. There is no appropriate minimum or maximum spending amount for gifts but each gift typically costs $50 per family member. If you are the team captain, you are responsible for assigning wish lists/family members to each of your team members, and coordinating that every team member’s gifts will be dropped off together on December 8.

If remote employees on your team want to participate, please ensure they ship their gifts directly to you (or coordinate with another colleague). All gifts should arrive prior to December 8

9. What if I have questions about the individual to whom I am matched?

Your online account will give you the ability to access the names and gift requests of the individual you are supporting. Any questions about sizes, color preferences, etc. should be directed to gapincgives@hoba.org

Please make sure to include the Family ID with any queries.

10. How do I create my account?

To get started, visit the homepage and click on the "Register" or "Log In" button. You’ll need to provide your contact information and specify your brand or function, along with indicating whether you’re registering as an individual or a team captain. If you are a team captain, please mark yourself as such and enter the email addresses of the employees on your team who are participating. You can return to this section later if needed, but providing this information now helps us account for all participants and track overall engagement

If you’ve participated in previous years, please note that you will need to create a new account, as all user data has been cleared and the site has been refreshed for the new year!

11. How do I access my family's wish list?

Log in to this site using the credentials you used to sign up. If you have already selected families to support, their wish list(s) will be listed on your profile. For other technical issues, email gapincgives@hoba.org.

12. How should my team log volunteer hours for participating in Gap Inc. Gives?

Participation will be recorded on the Employee Impact Hub on your behalf. Please make sure to enter your team members’ email addresses in your account so we can account for all participants. Please do not create a separate event or log additional time for participating in Gap Inc. Gives, unless it is through a different event or program.